SERVICE & SUPPORT
Service Policy
After Sales Process
Warranty Policy

 

STANDARD AFTER-SALES PROCESS

So far, Geely has opened nearly 1,000 4S stores and nearly 1,000 service outlets in the country; has established nearly 200 sales outlets abroad; has invested tens of million yuan in establishing domestic first-class call centers to offer 24-hour express services; has taken the lead in implementing the SAP-based sales ERP management system and customer service information system, accomplished fast responses to customer demands and fast processing of market information; and have been the first to accomplish B2B and B2C automobile marketing online.

Since introducing the service concept of "detail care" in 2007 Geely has made great progress in customer service work. By 2010, Geely's service network had covered all provincial capitals and 87.4% of 253 domestic prefectural-level cities. Geely's service outlets are constantly penetrating into tier-2 and tier-3 cities to expand coverage. In the meantime, Geely has raised the access threshold for new outlets and progressively increased the proportion of 4S stores to 33%, thus constantly enhancing maintenance convenience and customer satisfaction.

 

 

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