SERVICE & SUPPORT
Service Policy
After Sales Process
Warranty Policy
WARRANTY POLICY
Geely Warranty Policy & Procedure as of January 2012
2. Vehicle Warranty
2.1 LC Model Warranty Period  -  Panda
LC

For the vehicles of LC model, the warranty is valid within 36 months or within 100,000 km mileage, counting from the date of the vehicles licensing/registration, whichever comes first.

A. Start date: The license/registration date of the finished vehicle (evidenced by the delivery date stated on the vehicle/license registration form or the relevant authority records)).

B. Mileage provision: Based on the mileage indicated on the odometer (unless the odometer reading cannot be determined as accurate by virtue of it having been inoperative, tampered with or removed from the vehicle).

For the vehicle warranty period (LC model)  EC7 & EC8

Item

Content

Whole vehicle
(whichever occurs first)

36 months or 100 thousands kilometers

Non-warranty

Air filter, gasoline filter, oil filter, fuse (wire), lamp bulb, spark plug, regular consumption lubricant, regular consumption lubricating grease, regular consumption brake oil, regular consumption coolant, regular consumption washer fluid, regular consumption A/C refrigerant, wiper blade , brake disk, brake drum, brake lining, brake pad.

Limited warranty
(whichever occurs first)

24 months or 60
thousands kilometers

Oxygen sensor, shock absorber, CD playe.

12 months or 20 thousands kilometers

Battery

6 months or 10
thousands kilometers

Glasses, tyre, clutch disk, clutch pressure plate, V belt.

2.2 EC Model Warranty Period

For the vehicles of all EC model, the warranty is valid within 36 months or within 100,000 km mileage, counting from the date of the vehicles licensing/registration, whichever comes first.

A. Start date: The license/registration date of the finished vehicle (evidenced by the delivery date stated on the vehicle/license registration form or the relevant authority records)).

B. Mileage provision: Based on the mileage indicated on the odometer (unless the odometer reading cannot be determined as accurate by virtue of it having been inoperative, tampered with or removed from the vehicle).

For the vehicle Warranty Period (EC model

Item

Content

Whole vehicle
(whichever occurs first)

36 months or 100 thousands kilometers

Non-warranty

Air filter, gasoline filter, oil filter, fuse (wire), lamp bulb, spark plug, regular consumption lubricant, regular consumption lubricating grease, regular consumption brake oil, regular consumption coolant, regular consumption washer fluid, regular consumption A/C refrigerant, wiper blade , brake lining, brake disk, brake drum, brake pad,

Limited warranty
(whichever occurs first)

60 months or 150
thousands kilometers

Body painting (material cost is included in the labor time cost)
Body rusted
Engine & transmission power train

24 months or 60
thousands kilometers

Oxygen sensor, shock absorber, CD player.

12 months or 20 thousands kilometers

Battery

6 months or 10
thousands kilometers

Glasses, tyre, clutch disk, clutch pressure plate, V belt.

2.3 Warranty Scope

1) The Warranty Policy takes effect from the date of car vehicle licensing/registration  (evidenced by the date stated on the vehicle license/registration form or the relevant authority records).

2) Maintenance costs and wear and tear items are not covered by the Warranty. The minimum maintenance requirements are noted in the warranty maintenance manual as well as Owner’s manual.

3)  Quality defect and damage arising from the design, manufacture, assembly and raw material defects are covered by the warranty.

4)  Replacement parts which are approved for the vehicle by Geely during the warranty period are covered under the Warranty Policy for the remainder of the Warranty Period.

5)  Prior to replacement of a damaged or defective part under the Warranty Policy, the user should take reasonable steps to protect the damaged or defective part.

6)  The proprietary right of the warranted parts which have been replaced under the Warranty Policy shall be owned by Party A.

2.4 Non-warranty Scope

1)  Non-conformance to any of the articles within the above warranty scope.

2)  Within the warranty term, the car is repaired and maintained at a service station which is not authorized by Party A, except in circumstances where such repair or maintenance is authorized by Party B.

3)  Failure in using, maintaining and repairing the car based on the requirements in the warranty and maintenance manual as well as owner’s manual, e.g. operating conditions go beyond the specified range, over-speed and overload.

4)  The vehicle is damaged because of the use of fuel which does not meet the quality standard specified in the Owner's Manual.

5)  Damage attributable to impact or traffic accident, except in circumstances where such accident was caused by a manufacturing defect.

6)  Damage attributable to a discretional change, modification or removal of a vehicle part.

7)   Damage as a result of continued operation of the vehicle once a default or fault has occurred.

8)   The user makes a discretional change to the mileage figure shown on the  odometer.

9)   Damage due to force majeure.

10)   Car is damaged due to incorrect operation or misuse (e.g. racing, testing) or failure to follow or exceeding the manufacturer's operating guidelines.

11)  Damage resulting from normal maintenance (regular maintenance), inspection and adjustment (four-wheel alignment, tire dynamic balance, fuel consumption…etc.) not being carried out.

12)  Any item that requires replacement as part of normal vehicle maintenance (friction plate, belt, spark plug, tire…etc) .

13)  Indirect loss or consequential loss, damage or liability (including, but not limited to, parking fee, travel expense, room and board fee, and charge for loss of working time and personal liability) arising from mechanical failure.  Any rights and remedies which may be available to an end-user must be pursued outside of the ambit of the Warranty.

14)  Any mechanical failure caused by misuse, neglect, abuse, negligence and lack of maintenance or improper servicing.

3. Spare Parts Warranty
3.1 Warranty Period

1)  Non-warranted parts: Adjustments, wheel alignment, wheel balance, Normal service maintenance, Cleaning of fuel system, fuses, lamp bulbs. Regular consumption lubricants (including grease, oil, coolant, washer fluid & refrigerant).

2)  Spare parts whose warranty period is 6 months or 10000km (whichever occurs first) are as follows: horns, wiper blades, tyre, shock absorbers, brake disc, brake shoe, door glass regulator and motor.

3)  The warranty period of replacement parts except those parts listed in 3.1.1 above, is 12 months or 20,000km (whichever occurs first).

 
3.2 Warranty Scope

1)  The spare part submitted by the customer must be a genuine Geely spare part purchased from a Geely authorized service station.

2)  Defective parts as a result of defective factory materials or workmanship under normal and proper use and operation .

 
3.3 Non-warranty Scope

1)  Items that require replacement as part of normal maintenance including normal wear and tear.

2)   Not genuine Geely spare parts.

3)   Damage due to incorrect operation or misuse.

4)   The vehicle is not repaired in a Geely authorized service station, unless service repairs have received prior authorization by Party B.

5)   Damage is enlarged due to repair and maintenance in a non Geely authorized service station.

6)   No effective invoice and warranty voucher, and failure in proving that the car is within the warranty term.

7)   Damage due to incorrect assembly and repair in the service station.

8)   Damage due to force majeure or nature disaster.

9)   Indirect loss or consequential loss, damage or liability (including, but not limited to, parking fee, travel expense, room and board fee, and charge for loss of working time and personal liability) arising from mechanical failure.  Any rights and remedies which may be available to an end-user must be pursued outside of the ambit of the Warranty.

10)  Unauthorized modification of the vehicle or parts.

 
5. Claim Upload and Management 
5.1 The Term of Submitting Claim

Party B shall submit the claims via the SAP system, and the After-sales service department of Party A will check, audit and settle these claims in the SAP system.

The claims should be submitted in SAP system from Party B to Party A in ten working days after finishing repair work.

If the claims have not been submitted within one month (starting from the repair completed date on the job card), Party A will have the right to reject these claims.

5.2 Overrule of Claims

Service stations should provide receipts about each and every warranty claim completely and correctly to Party B. Party B will ensure the authenticity and integrity of the claim information before inputting such information into the SAP system.

If there is a lack of essential information, the claim will be rejected by the Warranty Service Office of Party A, Party B may re-submit a modified claim  within three working days after receiving the rejection from Party A. If Party B does not submit it again on the next 15th, the warranty system will reject it automatically, and the claim will not be met by Party A.

5.3 Upload Photos of Replaced Part
On account that Party B is not required to deliver replaced parts to Party A, Party B should upload photos of replaced parts into the SAP system when submitting claim applications. The Warranty Service Office of Party A requires at least two photos, one capturing the integral status of damaged part, and the other capturing any codes and labels on the part.
5.4 Claim Application Report – Prior Approval

Once the following situation happen, generally, the distributor should submit application report to Warranty Service Office of Party A through SAP system in advance, and the photos should be attached to the report. After obtaining the confirmation and agreement of the report from Warranty Service Office of Party A, Party B could repair the car and then submit the claim in time:
Ⅰ Abnormal wear of damageable parts
1 Clutch friction plate
2. Tire
3. Glass
Ⅱ Big parts
1. Engine Assembly
2. Transmission Assembly
3. Car Body Assembly
Ⅲ Painting job and body rusted operation
Ⅳ The claim case cost more than $400 (include FOB material and labor)
Ⅴ Road assistance and related cost

5.5 Keep Original Documents

5.5.1 Party A has the right to require Party B and service stations to keep any original documents of warranty claims, including claim application card, PDI card, workshop order card, claim material list and replaced part label for the period set out in clause 5.5.2.

5.5.2    All documents listed in 5.5.1 should be preserved for one year and Party A may send representatives to the service station to verify the replaced parts and original documents (provided reasonable notice is given to Party B).Service stations can destroy the documents listed in clause 5.5.1 after one-year’, without giving prior notice to Party A.
 
6. Replaced Parts Management
6.1 Replaced Part Label and Preservation

For the replaced parts, the claim officer shall print the Warranty Application Card on the same day of replacement and attach it to the replaced part. Details of management rules are set out in the Overseas Dealer Warranty Management Manual. All the replaced parts should be kept for six months or until Party A has finished the audit of these parts, whichever is longer. After this period service stations may destroy the parts after receiving notice from party A.

If Party A has special requirements and has notified party B in advance, then service stations must retain parts past the preservation term.

6.2 Special Warehouse for Replaced Parts
The service station needs to set up dedicated replaced parts warehouse and assign dedicated personnel to manage it. The Replaced parts of different models shall be placed on the shelf in good assortment. Replaced parts account shall be established to prevent loss, rust and damage.
 
7. PDI
Pre Delivery Inspection

7.1 PDI Requirement

To ensure the delivery quality of the new cars, Party B must do PDI before it delivers the new cars to dealers.

Party B may design its own “PDI procedure” in consultation with Party A .

Party B must ensure that every new car has been inspected and passed through the standardized items in the “PDI procedure” before delivering the car to dealers.

   Any quality defects found in the PDI procedure shall be dealt with under the quality warranty procedure of Party A.
 
9. Initial Maintenance
9.1 The Importance of Initial Maintenance
To ensure a new car runs normally, the owner must carry out initial maintenance within the terms of warranty and maintenance manual.
9.2 Operating Requirements of Initial Maintenance

Party A requires that Party B should inform dealers to remind customers to carry out initial maintenance at the dealers, and the initial maintenance should be offered at no cost to the customer by dealers.

Dealers should offer customers service according to the first maintenance items form.

9.4 Audit of Initial Maintenance

While auditing the warranty, Party A will follow the Warranty Audit Management to audit Party B initial maintenance work (see the appendix of the Warranty Audit Management Manual for details).

 
 

 

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